Most software lets you set formatting so that it stays consistent, no matter how it's entered by the end user. The problem with Microsoft CRM was that there was no such formatting. If you made a mistake, if you put a dash in the wrong place or didn't put a bracket around the area code, you couldn't search for the phone number because it didn't recognize it. In version 3.0, they've fixed that so you can standardize formatting.
Arne Huse