Electronic systems are expected to supplant traditional voting techniques, but this will happen only if more resources are dedicated to understanding how these systems work and to training election officials and the public on their use, ... In an election environment with great variability in state electoral laws and in the qualifications of local election officials and poll workers, such an effort will be critical to realizing the full potential of electronic systems.
Overall, the FBI needs a systemic and integrated approach to planning and implementing improved human resource programs, ... Among the most important issues identified in the report is a fragmentation of responsibility and accountability, with at least three senior officials sharing some human resources functions. Since no single official is responsible for the full range of human resources-related programs, coordinating change is much more difficult. As a result, even the best-intentioned planning, training, budgeting, and personnel efforts have sometimes been at cross-purposes.
Director Mueller and other FBI officials have recognized many of the issues and have already dedicated resources to initiate a variety of near-term improvements in the human resources area. The FBI has accomplished much in this area and its efforts are bearing fruit, ... During the course of this review, we had extraordinary cooperation from, and access to, FBI personnel-from senior executives and managers to unit chiefs and line employees. We believe that this type of access, and the openness of those interviewed, contributed significantly to our ability to understand the issues and develop meaningful and helpful recommendations.