If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.
Donald Norman
rights products people
It is relatively easy to design for the perfect cases, when everything goes right, or when all the information required is available in proper format.
rights information design
So what does a good teacher do? Create tension - but just the right amount.
rights
Academics get paid for being clever, not for being right.
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