Even your most loyal customers always have a choice about where to take their business.
Marilyn Suttle
Truth builds trust.
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When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
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People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
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Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.
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Look for the positive qualities in your client's negative behavior.
business relationships
Get in touch with your passion and put it to work at work.
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For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
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After each customer interaction, notice if you gave them a happy to see you kind of experience.
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Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
How you think about your customers influences how you respond to them.
Customers are human and humans can view situations in unexpected ways.
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