Excellent firms don't believe in excellence Only in constant improvement and constant change.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
There is no such thing as a minor lapse of integrity
The simple act of paying positive attention to people has a great deal to do with productivity
Leaders don't create followers, they create more leaders.
Formula for success: under promise and over deliver
Test fast, fail fast, adjust fast.
If you're not confused, you're not paying attention.
If no one is pissed-off with you then you are dead but just haven't figured it out yet.
If a window of opportunity appears, don't pull down the shade.
Management is about arranging and telling. Leadership is about nurturing and enhancing.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
We found that the most exciting environments, that treated people very well, are also tough as nails. There is no bureaucratic mumbo-jumbo... excellent companies provide two things simultaneously: tough environments and very supportive environments.
Life is too short for non-WOW projects.
All business success rests on something labeled a sale, which at least momentarily weds company and customer.
Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
Good managers have a bias for action.
The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.
Reward excellent failures. Punish mediocre successes.
The vitality of our network will determine our professional fate.
South Africa has all the tools to compete in the new global village - an eager workforce, ready to take on any challenge.
Design is so critical it should be on the agenda of every meeting in every single department.
If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.