In any communication, or in any situation which you cannot confront because it is exaggerating, hot or aggressive, just change your breath. Breathe through the lips instead of through the nostrils. Exhale always through the nostrils. Inhale through the rolled lips and make it slow and long. It will slow everything as required. It will increase your sensitivity. It will give you 10 times more projection over the person you are talking to.
Whenever you have a problem, if you put your problem at the touchstone of the spirit, the consciousness and the soul, you will be surprised how easy it is for you to solve that problem. But whenever you take a problem and look at it from the ego's point of view, it will not only bring you confusion, but it will also bring you destruction.
When you walk toward light, you have to forget the darkness. In darkness you can't see what you're doing, and ego is just like darkness. It is a total cloud in which you are very limited, and you won't make it anywhere. When you are brilliant, you are flexible, smiling and everything is just all right.