We believe the verdict was unfair and excessive.
Bob Defillippo
This is directly related to what is going on in the stock market. It's painful to do but we're obviously not the only people doing it.
people market
We can't verify the accuracy of the numbers. All of our internal surveys show high customer satisfaction. And after a review of the complaints involving Prudential, it seems clear that since 1997, the number of complaints has consistently gone down.
numbers satisfaction complaints accuracy
We are still making preparations for an IPO. But we are not making any determinations on whether the event of last week will have an impact on our plans to go public.
plans public impact
It's part of our strategy to diversify distribution.
strategy part
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