With each client, we work with what their channel has been, and if they don't have a channel, we will supply that with one of our own providers.
Todd Croteau
When they call they get a live answer, and more than likely that person knows who they are. That's soothing for small businesses.
live person small call answer
We have recognized that small businesses are people businesses. The types of people we have to have employed here have to want to be a trusted advisor. They have to have a strong value culture around doing the right thing.
culture people strong small thing
work
[Our customers are] not just hiring a company that has five people; they're hiring a company that has 180 consultants that can be leveraged if they have a particular problem.
people problem company
It's like ER. We'll go out and help, and that's it. Some [customers] have been using us in that fashion for five years now.
fashion
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