![We play hardball with people who don't respect [the standards]. We impose an awful lot of discipline to ensure that they do not muck around or do anything that undermines the global service.](/quote/image/N_plf0NctUCGH9ACrVPQZweF)
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play
hardball
people
respect
[
standards]
impose
awful
lot
discipline
ensure
muck
undermines
global
service
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