Michelle Cooper - Do you know what it is?' [Toby] said thoughtfully. 'It's...

Do you know what it is?' [Toby] said thoughtfully. 'It's that they haven't had anything really awful happen to them. No wonder they seem so superficial and unfeeling.' It was certainly an interesting theory,.. [but] surely one didn't need to have suffered in order to possess empathy for those who had? All it required was a bit of imagination and a well-stocked library.