Leadership is experiential.. It's really a trained art.
Arun Sarin
Where we can buy control, we like to buy control
control
Falling margins, which is really investment in customers, is very much a part of turning the company around
company falling part investment
We are confident that we can return this company to its previous height..,.. We are relaxed about where we are, where we are going. Obviously we are working very hard to make sure that we are increasing the profitability.
company height hard working return confident
The place where our margins are really being impacted is in Japan
japan place
Almost three quarters of our margin decline in the first half of this year is because we are spending to retain and acquire customers there.
We expect dividends from this company in the next couple of years
company
We continue to look for opportunities in Asia
opportunities asia
leadership art
Europe needs a stable, pro-competitive economic outlook, coupled with a willingness to be innovative at the micro level and consider measures which will give industry more flexibility.
europe industry outlook flexibility give
Those were the big surprises for our shareholders
surprises big
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