While they were willing to root out individual cases as we brought them to their attention, we were getting new complaints about new bad installations at an almost equal rate. It seems their business model is just flawed.
David McGuire
business model attention individual bad complaints
This stuff is all over the Internet, which is why we thought it was important to go after it.
internet thought important
Each time we felt as though we had gotten them to address one bad practice, a new bad practice would come to our attention. What we came to believe.. Is that there is sort of a core flaw in their business practices.
time business practice attention bad
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