If people keep buying poorly designed products, manufacturers and designers will think they are doing the right thing and continue as usual.
Donald Norman
rights products people
Am I an Apple bigot? No. I can critique their products and their customer service philosophy. But overall, they do better than any other player.
philosophy products
If you think the products don't match what you want from a product, don't buy it.
products
The major problems facing the development of products that are safer, less prone to error, and easier to use and understand are not technological: they are social and organizational.
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