For whatever reason, we have gotten away in the healthcare industry with acting very, very poorly towards our customers.
Elizabeth Woodcock
It's accelerating, particularly for primary care physicians.
care
They've got to expand the pie.
reason acting industry healthcare
Historically, these esteemed institutions have been able to rely on their reputations. Now they understand that they must provide exceptional service, in addition to their clinical performance.
understand performance institutions
Hospitals and physicians historically have not done a good job with customer service. But there's a sense at some of those hospitals that we need to change because our competition is changing.
competition change sense good changing job hospitals
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