For consumers to have a positive experience with their technology, they need support they can count on and trust. People understandably become attached to a technician who helps them.
Ted Werth
trust technology people experience positive support count
What we do is provide a remote support service. With the customer's permission, we connect to their computer and we fix problems while they watch us.
problems support computer permission
The hardware has become more mature over past years. It tends to have fewer problems. People tend to have more problems around the complexity of software and virus issues.
people past problems issues complexity software
There's no waiting for the technician to show up at your door, no struggling to communicate via phone what's happening to your computer and no turning your equipment over to an unsupervised and disjointed repair process. The consumer simply watches as the technician points and clicks through the training or repair.
door process waiting training phone computer
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