We have to make sure we can match the fans' growing expectations in terms of ticketing, back-office support and also in things like attracting sponsors
David Southern
There isn't a time frame for the new stand as it is too early for specific dates
time stand early
The demand for our away games is such that we are going to investigate setting up a Hearts travel club
travel games hearts demand
It is the supporters who pay their hard-earned money for season tickets and who want a seat every week to see the team in action so we would obviously consult with them on this matter should it ever arise
money action team matter
We're not selling Mars bars, we're trading with people's emotions,.. In marketing speak a football club might be a product, but the reality is it's traditions, heritage and emotions. So you have to listen to what the fans want.
emotions reality heritage football mars marketing listen speak selling traditions
It's just a case of listening and responding, it's not rocket science,.. Most people might think that what's most important from a communications point of view is information, but half the time it's about listening.
information listening people time science important view
Part of my role is to extend the reach of Hearts,.. In our outlook, we're not just a Scottish football club. We're now getting more and more UK coverage than at any time in our recent history and also more European coverage.
time history hearts football part outlook uk
Phil knew there was a communications job to be done at Hearts
hearts job
Both he and the board have big ambitions for the club, so it's important that the communications aspect off-field matches the effort of the manager and the players on-field.
effort ambitions big important
The demand for season tickets has been unprecedented over the past couple of weeks and we have been doing our utmost to get them out to the supporters in time for tomorrow's match
time past demand
growing support expectations things
You must log in to post a comment.
There are no comments yet.