Truth builds trust.
Moods can be contagious. Don't catch or spread a bad mood.
Notice the difference between being in control and needing control.
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.
Look for the positive qualities in your client's negative behavior.
Get in touch with your passion and put it to work at work.
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
After each customer interaction, notice if you gave them a happy to see you kind of experience.
Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
How you think about your customers influences how you respond to them.
Even your most loyal customers always have a choice about where to take their business.
Customers are human and humans can view situations in unexpected ways.