Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.
Marilyn Suttle
Truth builds trust.
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When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
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For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
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After each customer interaction, notice if you gave them a happy to see you kind of experience.
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How you think about your customers influences how you respond to them.
Even your most loyal customers always have a choice about where to take their business.
Customers are human and humans can view situations in unexpected ways.
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