There is only one valid definition of business purpose: to create a customer.
Peter F. Drucker
Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force...
management force analysis thought knowledge superstition cooperation folklore
We know nothing about motivation. All we can do is write books about it.
funny motivation write books
Plans are only good intentions unless they immediately degenerate into hard work.
plans work good intentions hard planning
Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.
quality money hard
People who don't take risks generally make about two big mistakes a year. People who do take risks generally make about two big mistakes a year.
mistakes management people risks risk risk-taking big
Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the naturals, the ones who somehow know how to teach.
man tools person teaching performance teach competence teachersandteaching
Time is the scarcest resource and unless it is managed nothing else can be managed.
time
The knowledge that we consider knowledge proves itself in action. What we now mean by knowledge is information in action, information focused on results.
results information action optimism knowledge
The best way to predict your future is to create it
business
The purpose of business is to create and keep a customer.
business entrepreneur
If you want something new, you have to stop doing something old
innovation work ideas new old project
A manager is responsible for the application and performance of knowledge.
knowledge
Efficiency is doing the thing right. Effectiveness is doing the right thing.
leadership management
Rank does not confer privilege or give power. It imposes responsibility.
leadership management power
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