There is only one boss the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
High expectations are the key to everything.
Celebrate your success and find humor in your failures. Dont take yourself so seriously. Loosen up and everyone around you will loosen up. Have fun and always show enthusiasm. When all else fails, put on a costume and sing a silly song.
Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.
I had to pick myself up and get on with it, do it all over again, only even better this time.
Capital isn't scarce; vision is.
I probably have traveled and walked into more variety stores than anybody in America. I am just trying to get ideas, any kind of ideas that will help our company. Most of us don't invent ideas. We take the best ideas from someone else.
I have always been driven to buck the system, to innovate, to take things beyond where they've been.
We let folks know we're interested in them and that they're vital to us. cause they are.
There's a lot more business out there in small town America than I ever dreamed of.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
I pay low wages. I can take advantage of that. We're going to be successful, but the basis is a very low-wage, low-benefit model of employment.